Most carriers fail to consistently compensate bumped passengers or let frequent fliers know their true chances of landing award seats, and more than 40 percent of the time their gate agents don't offer adequate updates on flight delays, according to the office of the inspector general of the U.S. Department of Transportation.
Growth in low-cost carriers such as Southwest and JetBlue, which generate fewer complaints than the industry average, and more self-service technology may be bigger factors in the decrease.
But in July, Access America, based in Richmond, Va., began offering BizPack, an optional add-on to its comprehensive plan that costs $19 extra per adult. It pays if you cancel or interrupt your trip because you're required to work, your company is undergoing a merger or in case a serious event such as a fire or natural disaster hits your workplace.
Tags:
self-service
Low -cost carriers
Natural disaster
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